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PodOne

The Next Global Phase In Contact Center Services


PodOne is launching the next global phase in contact center services, bringing together employers and agents through its decentralized network while optimizing staff time, reducing labor costs and elevating a new standard in training.

Communication Platform Software

3.8


4.4
ICO PROFILE
3.0
TEAM
4.0
VISION
3.0
PRODUCT
Ended
Start Date 01 Mar 2018
End Date 31 Mar 2018
Token QBE
Platform Ethereum
Price 1 ETH = 1500 - 3000 QBE
Country USA

About PodOne

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

The award-winning team behind PodOne has spent the last 15 years in the contact center industry working on solving some of the industry’s technical challenges and ever-increasing costs, with a high degree of success. With PodOne, they are embarking on a journey to address the labor issues of the industry by creating a decentralized platform for training, resource sharing, and automatic payment distribution.

The PodOne network solves two significant labor force problems affecting contact centers today. The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

Team

Warren Whitlock member of PodOne ICO
Warren Whitlock
Rob Duncan member of PodOne ICO
Rob Duncan
Marlon Williams member of PodOne ICO
Marlon Williams
Chief Executive Officer
Colin Stansfield member of PodOne ICO
Colin Stansfield
Chief Software Architect
Charles Callari member of PodOne ICO
Charles Callari
Chief Operations Officer
Judson Noel member of PodOne ICO
Judson Noel
Customer Success Chief
Anthony Rossello member of PodOne ICO
Anthony Rossello
Junior Software Developer
Morgan James member of PodOne ICO
Morgan James
Marketing Manager

Milestones

  • 1

    Quarter 4, 2017

    Initial Coin Offering Prep

  • 2

    Quarter 1, 2018

    Crowdsale
    Recruiting
    Yellowpaper
    Tools and Frameworks
    UI and UX

  • 3

    Quarter 2, 2018

    Blockchain and Qubicle
    PodOne Wallet
    PodOne University
    Idle Resource Pool
    Elastic Staffing
    Workforce API

  • 4

    Quarter 3, 2018

    Unit Testing
    Integration Testing
    Alpha Deployment

  • 5

    Quarter 4, 2018

    Onboard Test Agents and Employers
    User Acceptance Testing and Feedback
    Loop 1.0 Beta Release

Financial

Token Info
Token QBE
Token Type ERC20
Platform Ethereum
Price in ICO 1 ETH = 1500 - 3000 QBE
Investment info
Accepting ETH
Distributed in ICO 70%
Soft cap 1000 ETH
Hard cap 45000 ETH

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